Please note your financial institution’s return processing timelines before reaching out with any concerns regarding your refund. Please make sure you select the right item(s) you wish to return to avoid delays in refunding. Returns that have been initiated on us. can take 1-2 weeks to process depending on when the return is received. If you paid with a PUMA Gift Card, you will be issued a separate E-Gift Card for the refunded amount. Purchases made by debit or credit card (including pre-paid gift cards) and through PayPal will be credited back to the original form of payment. Note: Free online returns are only available for orders placed on us. Follow all instructions for completing your return.
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No printer? You can also use the included QR code to drop off at one of the 3 FedEx drop off locations near you included in the email. If you’d like to print at another time, you will also receive an email from FedEx containing your label. If you’re ready to print your prepaid label, click the link under ‘Click here to print your FedEx Return Label’. Review: Review and confirm your information and select ‘Place Return’. Return & Refund: Enter your return details and any additional feedback. Select the item(s) you would like to return and confirm.
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Enter your order number, email address used to place the order, and billing zip code. Visit the Returns Portal by clicking here or by selecting ‘Initiate Return’ in the top right corner next to the cart icon. Follow all instructions for completing your return.ĭon’t have a My Account? No problem! Follow the steps below:ġ. Select the item(s) that you would like to return and confirm. NOTE: If your item is not eligible for return, you will not be able to see the ‘Initiate Return’ button. Select the order that contains the item(s) you wish to return and click ‘Initiate Return’.
Log in using your My Account username and password. Choose one of the instructions below to print your prepaid return label.ġ. Looking to make a return online? You’re in the right place.
*Excludes gift cards, bodywear, face masks and customized products.
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You may return your PUMA products* in their original, unused condition for a full refund. We are happy to offer free online returns for orders placed on within 45 days of purchase.
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